Returns, Refunds & Exchanges Policy

Returns, Refunds & Exchanges Policy

At Marble & Thread, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

Returns are accepted within 7 days of purchase. To be eligible for a return, items must:

• Be unused and in the same condition that you received them
• Be in the original packaging
• Include proof of purchase or order confirmation

Items returned after 7 days from the purchase date will unfortunately not be eligible for a return or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be processed and issued using the original method of payment. Please allow up to 14 business days for the refund to be completed, depending on your payment provider.

Please note that a 5% processing fee will be deducted from all refunds to cover payment processing and administrative costs. This 5% fee is calculated on the value of the product only and does not include shipping costs.

All shipping fees paid at the time of purchase are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need to exchange an item for the same product, please contact us within 48 hours of receiving your order. The item must be unused, in its original condition, and returned in its original packaging.

Non-Refundable & Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges:

• Custom or personalised items
• Special order items made or sourced specifically for the customer
• Items purchased on sale or clearance (unless faulty)
• Items that have been used, damaged, or returned without original packaging

All customised or special-order items are made specifically for the customer and therefore do not qualify for any return, refund, or exchange unless the item is defective.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you promptly.

Shipping

Customers are fully responsible for all shipping costs associated with returns, refunds, or exchanges. This includes the cost of returning the item to us and any related shipping charges.

Shipping costs will only be covered by Marble & Thread if the wrong item was sent.

All original shipping fees are non-refundable.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: marbleandthread@icloud.com