Shipping & Delivery

Shipping & Delivery

Order Processing

All standard orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Customised or special-order items may require additional preparation time and can take up to 14 working days to be dispatched.

Once your order has been processed and dispatched, you will receive a confirmation email along with a tracking number so you can follow your delivery.

Shipping Time

Delivery times may vary depending on your location and the courier service used. Estimated delivery times are typically between 2–5 business days within South Africa.

Please note that delivery times are estimates and may be affected by factors such as courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on your delivery location and the size or weight of your order.

Shipping fees displayed at checkout apply to standard orders. Bulk orders or oversized shipments may incur additional shipping costs, which will be for the buyer’s account.

All shipping fees paid at checkout are non-refundable.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery through the courier’s tracking system.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

Marble & Thread will not be responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.

Delays

While we strive to ensure timely delivery, Marble & Thread is not responsible for delays caused by courier companies or circumstances beyond our control.